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We proudly stand behind the quality brand name products that we sell. You may return any unopened merchandise in its original condition within 30 days of receiving your order. We will refund the total sales amount, less a 20% restocking fee and the original shipping charges.Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted within 3 business days after delivery. You must notify Customer Service by either e-mail or telephone, at info@universityperfumes.com or 520-624-2930. We will not be responsible for, nor issue a refund, if notified after (3) business days.
Note: You can contact us here Contact Us.
If the return is the result of our error, we will arrange to have the item picked up via UPS and returned to our warehouse. We will issue a complete refund including the original shipping costs.
Items that are returned more than 30 days after delivery, are in unsellable condition, or returned to us without authorization will be charged an additional restocking fee at our discretion.
If a package is returned to our warehouse undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 20% restocking fee and the original shipping charges.
No Exchanges
Due to our changing inventory, we cannot accept exchanges. If you have an item that you wish to return for another item, simply return the item to our warehouse for a refund and then visit our website to purchase the new item that you want.
How to Return An item
1. Contact us- Tell us why you are returning the item in as much detail as possible. We will let you know if the return is approved.
2. Packing your return- Place the item in its original packaging if possible. Wrap your item carefully in a box.
3. Shipping your return- If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item only via UPS or FEDEX to ensure proper tracking of your product.
4. Receipt of your item- We will send you an e-mail to notify you that your return has been processed and your account credited. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return.
When will my credit appear on my account?
If you have not received your credit within the allotted time, please contact us here Contact Us.
Credit Time Table
- RETURNS - Please allow 7-14 business days after our warehouse receives your package for a refund to be processed to your credit card. For orders paid with an electronic check, we will mail a refund check via First Class Mail within 7-14 business days.
- This time does not include the time it takes for the item to be returned to our warehouse or the time involved to process a claim.
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